All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the

drugs, material, consumables and diets used. Our printed fee schedule is available on request. A detailed fee note is available for every consultation,

surgical procedure or transaction with us.

Methods of Payment

Accounts are due to be settled at the end of the consultation, the discharge of your pet, or upon collection of drugs/diets.

You may settle your account using:

CASH, CHEQUE, or CREDIT/DEBIT CARD-Maestro/Solo/Mastercard/Visa/Visa Delta

Estimates of treatment costs

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate can only be

approximate -often an animal’s illness will not follow a predictable course.

Discounted Services

At the discretion of the partners, bonded clients (i.e. clients whose pets follow the practice protocol for vaccinations and annual boosters given

within Braid Vets) will be eligible for follow-up consultation fees to be at a discounted rate, and for free six monthly health checks as advised by Braid

Vets staff.

Settlement Terms

Should an account not be settled at the time, an invoice will be sent at the end of the accounting period, with an additional fee in respect of

administrative costs incurred. Should it be necessary for further reminders to be sent, further charges (10% interest on the capital sum, or £20.00,

whichever is greater) will be incurred. At our discretion, these may be deducted if prompt payment is then received.

After due notice to you the client, overdue accounts will be referred to a Debt Collection Agency. Further charges will be levied in respect of costs

incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc.

Any cheque returned by our Bank as unpaid, any Credit Card not honoured, or any Cash tendered that is found to be counterfeit will result in the

original account being restored to costs together with any banking fees, administration costs, and interest on the capital sum.

We reserve the right to withdraw our services from any client who fails to settle an account or with history of tardy settlement.

Inability to Pay

If, for any reason, you are unable to settle your account as specified, we ask you discuss the matter as soon as possible with a member or staff. Please

note that instalments of part-payments of any account may ONLY be sanctioned with the express permission of one of the partners.

Pet Health Insurance

Braid Vets Hospital strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance

from any member of staff. Please be aware that it is your responsibility to settle your account with us, and then reclaim the fees from your Insurance


Complaints & Standards

We hope you never have recourse to complain about the standards of service received from Braid Veterinary Hospital. However, if you are dissatisfied

with any aspect of our care or service, please direct your comments in the first instance to our Client Care Manager, Mrs K Ramsay.

Ownership of records

Case records including radiographs and similar documents are the property of, and will be retained by, Braid Veterinary Hospital.

Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.

Ownership of radiographs & similar records

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even

though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph

remains with the Practice.

No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Practice

Partners. No agent or person employed by or under contract with the Practice has the authority to alter or vary these conditions in any way.